It may be remembered that decoding is affected by the receiver’s past experience, personal assessments of the symbols and gestures, expectations, and mutuality of meaning with the sender. Decoding:ĭecoding is the process through which the receiver interprets the message and translates it into meaningful information. Even, when the message reaches the receiver, if he cannot understand it, again there is no communication. It should be recognized that if the message does not reach a receiver, no communication takes place. An engineer in a software organization should avoid using technical terms in communicating with his family members. The message must be prepared with the receiver’s background in mind. There may be just one receiver or a large number of receivers. The receiver is the person who senses or perceives or receives the sender’s message. Therefore, in choosing the appropriate channel, the manager must decide whether feedback is important or not. Similarly, you cannot select the medium of telephone, if the receiver does not have a telephone with him. If the receiver is illiterate, sending the message through postal mail is not relevant. The needs and requirements of the receiver must also be considered in selecting a channel. A phone conversation is not a suitable channel for transmitting a complex engineering diagram.Īn express mail may be more appropriate. For communication to be effective and efficient, the channel must be appropriate for the message. There are various media like telephone, mail through post, internet, radio, TV, press etc. The channel is the medium used for transmission of information or message from sender to receiver. For example, there are several communications we make with a wave of the hand or with a nod of the head, a pat on the back, blinking of eyes. Speech is heard words are read gestures are seen or felt and symbols are interpreted. The message may be in any form that can be understood by the receiver. While doing so, the sender has to keep the level of the receiver in mind and accordingly communicate with him in the way the receiver understands it. In encoding the message, the sender has to choose those words, symbols or gestures that he believes to have the same meaning for the receiver. Without encoding the information cannot be transferred from one person to another. In the next stage, encoding takes place when the sender translates the information or message into some words, signs or symbols. Without a reason, purpose, or desire, the sender has no information/message to send. A manager in an organization has to communicate information about the tasks to be achieved or a production deadline to be met by his subordinate employees. The sender has a message or purpose of communicating to one or more people. The sender is the source of the message that initiates the communication. The different steps or elements in the communication process are elaborated below: Process # 1. Feedback repeats the communication process. The reply is to be again encoded, transmitted through a channel, received and decoded by the sender of the original message. It may take the form of a reply given by the receiver. This happens in the form of feedback or some kind of acknowledgement. Further, in most of the situations, the sender looks for confirmation that the message has reached the receiver. The receiver senses the incoming message and decodes it for understanding the message. The encoded message is transmitted to the receiver through a channel or medium. In this process, the sender forms a message and encodes it into words or symbols. The communication process refers to the stages through which the message passes from the sender to the receiver. Therefore, communication is what the receiver understands, but not what the sender conveys. There is no communication until the information is received, read and understood by the employee in the same sense and in the same meaning at the other end. Transmission of the message is only a beginning. In the similar way, if a manager sends information to the workers at bottom level, he has no reason to believe that he has communicated. It may be noted that if a person loudly makes a cry for help, and if it is not heard by anybody, the communication is not complete and the person will not get the expected help. Communication involves two people – a sender and a receiver. Transmitting the sender’s intended meaning is the essence of effective communication. Feedback.Ĭommunication Process: 8 Step Process of Communication Process of Communication (Elements in the Communication Process) :Ĭommunication refers to the process by which the information is transmitted and understood between two or more people. The process of communication involves:- 1.
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